this company is excellent, their pieces are unique and the customer service is and was amazing. they handled all of my enquires with speed and diligence, and their attentiveness throughout the entire process was truly Devine. I will be coming back and I would also recommend this company to others. sue su, was amazing, friendly and welcoming x
Review by Mary *** on 2021-11-22
Great
Rating:
Exactly as advertised, fast shipping, very happy with the order.
Review by Jann *** on 2021-11-22
Great
Rating:
Great craftmanship, Beautiful Diamonds.I ordered a Victoria inspired necklace and earrings in natural Diamonds and I am beyond happy.
This is my first time ordering naything this expensive from outside of EU and Sophia who works for Tianyu did an excellent job taking care of me and making me feel safe. It has been such a great customer service and she is so friendly and helpful. I never felt I was a burden with all my 1000 questions and she answered everyone of them. I will Always come back to her, she is top notch.
Review by Mariam*** on 2021-11-18
Perfect
Rating:
I am very satisfied with my order. They were able to make the ring to the size I needed, and the product arrived as shown. From wanting to buy this ring to arriving at my door was about a month-long process, but it was worth it. Sue was very helpful and responsive! At the outset, ordering can be a bit daunting since I did not understand all the steps for ordering the product, initiating the order, talking to a rep about what you want, figuring out and making sure you are getting what you want, arranging shipment, placing a down payment so they can start making it, and finally completing the payment so that they can ship it. I would order from Tianyu Gems again.
Review by Miguel *** on 2021-11-18
Perfect
Rating:
Tianyu Gems created yet another fantastic custom jewelry piece for me. It is perfect. Sophia is sooooo very helpful. You would be lucky to work with her as she always makes ordering easy.